Archive

Payoneer Account Verification for Amazon: Case Study

Greetings from the Solver team! Today, we want to share the case of verifying the Payoneer account through the Amazon storefront link. We received a request to undergo verification of the Payoneer account for use within the Merch by Amazon framework. Every platform user eventually receives a standard verification of the Payoneer account. You just need to complete ...

Unable to Update an Image on Your Amazon Listing: How to Fix

Our case study starts with a client who could not change the images on his listing on the US marketplace. We received a lot of responses from Amazon for each request for letting him update the photos. New case - new response or the standard, "Wait 24-48 hours for an update," but to no effect.   We have ...

Amazon Video Verification due to Product Authenticity Issues

Our client received a request for video verification to confirm identity and supply chain. After analyzing the issue, we compiled the following set of documents: 1) Passport as the ID document for the contact person; 2) Articles of Organization and EIN as confirmation of an active business; 3) Credit card statements for the last 3 months before the suspension; 4) Bank ...

Relevant Practice on Amazon Seller Account Balance Suspension from Solver

When Amazon suspends your account, you can disburse funds from it. Funds disbursement is a separate procedure from account reactivation. The opportunity to disburse funds from a suspended account is provided after 90 days of your account suspension. Also, we recommend starting this procedure after you have made all possible options and attempts to reactivate your ...

Duplicate Listing Suspension on Amazon: Case Study

Greetings! We would like to share with you a case about a duplicate listing. Amazon identified a listing as a duplicate, so before we started working on the case, we compared 2 listings - title, bullet points, product description, and images. There was indeed a similarity, but that percentage was small. The listing contained the same images and ...

Amazon Selling Account Transfer on the European Marketplaces

Hello from the Solver team! Many of you reading this probably sell on Amazon European marketplaces. Today, we will talk about the European Amazon account transferring process. Does Amazon give the right to transfer an account at all? The question is quite controversial, but we found the answer for ourselves in the "Amazon Services Business Solutions Agreement". Amazon clearly ...

Temporary Restraining Order on your Amazon Seller Account: Case Study

Greetings, dear sellers!   We would like to share an interesting case that involves two issues at once.   The essence of the case:  Amazon put on hold all funds on the account and did not allow withdrawal + The client had a TRO (Temporary Restraining Order) from the federal court applied to his account.   Our actions: Through calls and appeals to ...

Importance of FNSKU for Amazon Sellers

If you've ever pondered the difference between FNSKU and ASIN or been left scratching your head at a UPC mix-up, this guide is for you. Dive deep with us into the world of Amazon identifiers and emerge with a clear vision of navigating this essential part of your e-commerce journey. FNSKU stands for Fulfillment Network Stock Keeping ...