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Warm greetings from Solver,   We want to share a successful case resolution with you. Our client contacted us requesting the reactivation of his seller account. The seller account had been deactivated due to an association with another seller account that our client was unaware of.   We conducted a thorough investigation and discovered that our client had cooperated with ...

Greetings from the Solver team! Amazon often changes the categories of your products in the Best Seller Rank. There may be several reasons. For instance, a policy change or keywords that identify a different category. For a long time, one of our clients was selling knives in the right category for his product, but after a while, Amazon ...

Greetings! Today we want to share with you another interesting case we resolved successfully. Amazon deactivated the listing in error for violating the Transparency program. Our client spent a lot of time proving to Amazon Support the erroneous deactivation. During this time, units on the deactivated listing were disposed of. After the client contacted us, we thoroughly reviewed the ...

Warm greetings from Solver, Today we would like to share with you our successful case with the removal of the patent infringement report. When a client receives a complaint for patent infringement, we, in turn, always provide a patent investigation first. It helps us determine whether our client has infringed the rights of another owner, whether the complainant's ...

A client contacted us with 30 trademark infringements in his account. The listings were active, but Amazon removed the photos on them for allegedly using someone else's trademark. In his pictures, the client used a symbol that is protected by another person’s intellectual property rights. First of all, we uploaded new images without a symbol and submitted ...

Hello everyone! Let's talk about mistakes more! Related accounts. One of the difficult but solvable deactivations. We begin the process of finding out possible connections. We found out that one possible connection could be by registered name in the accounts. The related account was reactivated before. So we realized that Amazon mistakenly deactivated our client's account. And our mission ...

We understand how unpleasant getting complaints about your product for patent infringement is. It's even more frustrating to be accused of something you didn't commit. Amazon's "nature" is amazing, so it's important to know how you should behave to avoid accidentally making things worse for your account and sales. Let's look today at a successful example ...

Yes, this is exactly what happened to our client. He received a request for video verification, but there was not enough time to discuss all the relevant issues the first time. We have therefore scheduled a 2nd round of video verification. And this time, the Seller Support Manager did not join the call, never notifying us ...