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When a Trademark Office determines that an entire mark is "merely descriptive," it can still be registered. However, in order to get it registered, you’d need to amend the application to the Supplemental Register rather than the Principal Register until the mark acquires distinctiveness. A mark on the Supplemental Register enjoys many of the same benefits as ...

Restriction violations in online platforms can range from minor infractions to serious legal breaches. Common violations include: Order Defect Rate Issues: Exceeding the platform's threshold for defective or problematic orders. Shipment Rate Violations: Failing to adhere to the prescribed shipment rates and timelines. Intellectual Property Infringements: Selling counterfeit goods or violating intellectual property rights. Product Safety Concerns: ...

Greetings from the Solver team! Sometimes, when an account registration attempt fails (for instance, if verification of a passport or bank statement was unsuccessful), Amazon sends a notification suggesting that you try again using a different email. However, such actions can have very undesirable consequences, which we will discuss below. In recent months, we have seen a significant ...

Hello from the Solver team! As you're aware, Amazon implemented an additional annual verification in April 2023, per the new Consumer INFORM Act. It's been a little over a year since the last verification period, and our clients have already begun receiving new requests for the Consumer INFORM Act. This post will answer the most common question regarding ...

Amazon's rules are very dynamic and constantly changing. The changes we want to discuss today are related to solving the Product condition complaint – Defective. Defective product suspension is a problem that can arise if customers often complain that your product does not work, arrives to customers in an improper condition, etc. Previously, such violations were resolved ...

There are many reasons and scenarios for a "related" suspension—starting with the user permission you shared with your account manager and ending with the sharing of a trademark. In any case, you would not want to be associated with an offending account that has been suspended. To this end, Amazon offers any seller who believes they ...

Hello, everyone from the Solver team! Recently, product authentication review cases on Amazon have become more frequent. Amazon requests information about the seller and the supplier, including contact information, invoices, shipping documents, letters of authorization, and other documents that can confirm the supply chain and the right to sell the product. When Amazon requests verification of a product's ...

Amazon's marketplace, famed for its vast selection of products, has earned a reputation as a trusted platform where customers can read and write reviews. However, the issue of review manipulation has cast a shadow on its reliability. With Amazon’s Anti-Manipulation Policy for Customer Reviews, sellers are more apprehensive than ever about reaching out to their customers. ...

Good afternoon from Solver! Recently you may have seen a big wave of documentation requests for product authenticity. We're going to tell you what documents you need to prepare if you receive such a request. 1) Documents proving the identity of the contact person: passport, ID, or residence permit. It is important to make sure that the document ...