Consumer INFORM Act Verification on Amazon: What To Do?

Hello from the Solver team!

As you’re aware, Amazon implemented an additional annual verification in April 2023, per the new Consumer INFORM Act. It’s been a little over a year since the last verification period, and our clients have already begun receiving new requests for the Consumer INFORM Act.

This post will answer the most common question regarding the Consumer INFORM Act 2024: What should you do if your contact person or business address has changed over the past year?

1) Change of contact person. Before starting the verification process, you need to update this information if there have been changes over the past year. You can do this in the Identity/Legal Entity section. You will need an ID (passport or driver’s license) + a bank account statement or credit card statement in the name and residential address of the new contact person you specify in this section.

2) Change of business address. If your business address was also changed during the previous year, you must update it before completing/confirming the information for the Consumer INFORM Act. You need to change it in the Business Addresses section and select it as “active”.

Please note: when changing the business address, Amazon will require you to receive a postcard. However, if Amazon doesn’t support sending postcards to your country, the system will not offer any alternatives.

To confirm a business address from such a location, you must contact the Seller Identity Verification Team. You can do this through cases or the relevant email addresses of this team or third-party organizations.

Please note: to verify the business address to which Amazon does not send the postcard, you must provide Amazon support with a Utility Bill in the account owner’s name with the new address you have chosen as “active.” Your Utility Bill must be in English or any other supported by Amazon language. If you have a Utility Bill in a local language that Amazon does not support, it must be translated into English by a translation agency and notarized by your local notary.

Feel free to contact us through www.solver-consulting.com if you need any help with verification under the Consumer INFORM Act!