Merely Descriptive Trademarks on Amazon
When a Trademark Office determines that an entire mark is "merely descriptive," it can still be registered. However, in order to get it registered, you’d need to amend the application to the Supplemental Register rather than the Principal Register until the mark acquires distinctiveness.
A mark on the Supplemental Register enjoys many of the same benefits as ...
Restriction Violations on Amazon
Restriction violations in online platforms can range from minor infractions to serious legal breaches.
Common violations include:
Order Defect Rate Issues: Exceeding the platform's threshold for defective or problematic orders.
Shipment Rate Violations: Failing to adhere to the prescribed shipment rates and timelines.
Intellectual Property Infringements: Selling counterfeit goods or violating intellectual property rights.
Product Safety Concerns: ...
Amazon Seller Account Registration Trap: One Thing You Should Not Do After One Unsuccessful Registration Attempt
Greetings from the Solver team!
Sometimes, when an account registration attempt fails (for instance, if verification of a passport or bank statement was unsuccessful), Amazon sends a notification suggesting that you try again using a different email. However, such actions can have very undesirable consequences, which we will discuss below.
In recent months, we have seen a significant ...
Consumer INFORM Act Verification on Amazon: What To Do?
Hello from the Solver team!
As you're aware, Amazon implemented an additional annual verification in April 2023, per the new Consumer INFORM Act. It's been a little over a year since the last verification period, and our clients have already begun receiving new requests for the Consumer INFORM Act.
This post will answer the most common question regarding ...
NEW APPEALS FOR DEFECTIVE PRODUCTS VIOLATION: PLAN OF ACTION IS NO LONGER NEEDED?
Amazon's rules are very dynamic and constantly changing. The changes we want to discuss today are related to solving the Product condition complaint – Defective.
Defective product suspension is a problem that can arise if customers often complain that your product does not work, arrives to customers in an improper condition, etc. Previously, such violations were resolved ...
How to Use Appeal Button in Related Account Suspensions on Amazon
There are many reasons and scenarios for a "related" suspension—starting with the user permission you shared with your account manager and ending with the sharing of a trademark. In any case, you would not want to be associated with an offending account that has been suspended. To this end, Amazon offers any seller who believes they ...
Beneficial Ownership Information Report: What is it?
Recently, it became mandatory for all the beneficial owners of American companies to report information about themselves to the FinCEN. Let's cover all the basics you need to know about this new type of reporting.
What is beneficial ownership information (BOI)?
BOI refers to identifying information about individuals who directly or indirectly own or control a company.
The Reporting ...
Effective Defective Items Suspension Appeal on Amazon
Writing an effective appeal for a violation of defects on Amazon is crucial for sellers to maintain their standing and resolve issues impacting customer satisfaction. Here's a structured guide on how to craft such an appeal:
Understanding a Defective Violation
A defective violation occurs when customers frequently report issues with a product, such as defects, misrepresentation, or dissatisfaction. Such ...
Payoneer Account Verification for Amazon: Case Study
Greetings from the Solver team!
Today, we want to share the case of verifying the Payoneer account through the Amazon storefront link.
We received a request to undergo verification of the Payoneer account for use within the Merch by Amazon framework. Every platform user eventually receives a standard verification of the Payoneer account. You just need to complete ...
Hello, everyone from the Solver team!
Recently, product authentication review cases on Amazon have become more frequent. Amazon requests information about the seller and the supplier, including contact information, invoices, shipping documents, letters of authorization, and other documents that can confirm the supply chain and the right to sell the product.
When Amazon requests verification of a product's ...