How to Use Appeal Button in Related Account Suspensions on Amazon

There are many reasons and scenarios for a “related” suspension—starting with the user permission you shared with your account manager and ending with the sharing of a trademark. In any case, you would not want to be associated with an offending account that has been suspended. To this end, Amazon offers any seller who believes they have been mistakenly linked to another account the opportunity to appeal the decision and activate their account.

Amazon has outlined several common scenarios, which you can review and select from in the Appeals section. It’s crucial to understand the process before making any appeal, whether it’s a listing violation or suspension. Don’t hesitate to explore all the tabs with the proposed submission options. Remember, only the “submit” button is final and leads to sending your appeal or POA.

Since Amazon must ensure that you have nothing to do with the related account, the platform requires several documents proving your non-involvement. The documents can be different from case to case.

For example, let’s imagine our account has been associated with an unknown account, but you contacted third-party contractors to provide services to your account, for example, with PPC advertising. In this case, you should carefully examine your account’s information sections and find out where the information that caused the connection is specified. Let’s say you gave them user permission. In such a case, you must remove such user permission and provide Amazon with contracts with such contractors, contracts for providing services to you, proof of payments to such employees, and an agreement terminating such relations. You can also file an appeal, in which you should indicate the reason for the occurrence of related, and what actions you took to solve this problem.

The second most popular scenario is when sellers cooperate and, in the process of work, can distribute the same information between accounts. For example, bank accounts, trademarks, selling joint goods, and so on. Suppose your account has been suspended for associating with such a partner. In that case, you must provide Amazon with the partnership agreement, proof of payments to such a partner, other proof of settlement, and the Partnership Termination Agreement.

These are just a few examples of scenarios you can choose from. However, it’s vital to remember that any document you submit to Amazon must meet specific requirements and criteria for your submission to be accepted. Adhering to these guidelines will not only validate your appeal but also expedite the process of reactivating your account.

If you have any questions about related accounts, please contact Solver via Facebook or our website: www.solver-consulting.com