Payoneer Account Verification for Amazon: Case Study
Greetings from the Solver team!
Today, we want to share the case of verifying the Payoneer account through the Amazon storefront link.
We received a request to undergo verification of the Payoneer account for use within the Merch by Amazon framework. Every platform user eventually receives a standard verification of the Payoneer account. You just need to complete a short survey and send the URL of your Amazon storefront to Payoneer.
However, it’s important to note that Merch by Amazon platform lacks the functionality of storefronts; they simply do not exist there. Nevertheless, the Payoneer system required us to provide something that doesn’t actually exist. Therefore, we had to contact a specific Payoneer support representative through the standard communication channel – email (CustomerServiceManager@Payoneer.com).
Our inquiry involved describing the issue with the storefront on the Merch by Amazon platform + providing alternative evidence that this Payoneer account would be used exclusively for Merch by Amazon business purposes.
As part of the alternative evidence, we attached the following files:
1) A screenshot from the Business Addresses section to confirm the match of the address + name between Merch by Amazon and Payoneer;
2) A screenshot from the Login Settings section to confirm that the phone number and email match between Merch by Amazon and Payoneer accounts;
3) A screenshot from the Deposit Method section to confirm that this Payoneer bank account is linked to the Merch by Amazon account;
4) A screenshot of the address from the Payoneer account itself to once again demonstrate support that the information between the addresses in Payoneer and Merch by Amazon is identical.
Two days later, Payoneer support informed us that they apologize for any inconvenience and that our Payoneer account was successfully verified.
If you encounter a similar issue (not only with Merch by Amazon), feel free to contact us through our website, www.solver-consulting.com, so our team can help you successfully and quickly pass the verification!
