Relevant Practice on Amazon Seller Account Balance Suspension from Solver
When Amazon suspends your account, you can disburse funds from it. Funds disbursement is a separate procedure from account reactivation. The opportunity to disburse funds from a suspended account is provided after 90 days of your account suspension. Also, we recommend starting this procedure after you have made all possible options and attempts to reactivate your account.
What was the previous strategy of the disbursement procedure? To disburse funds, it was necessary to compose and send a short letter to disbursement-appeals@amazon.com stating that you would like to begin the disbursement procedure and are ready to provide all the required data. Next, Amazon sent a series of questions about the account, the answer to which determined a decision on disbursement.
How is the procedure going now? You still need to write a letter with a disbursement request to disbursement-appeals@amazon.com. Since Amazon is constantly modernizing its approaches and practices, there is now an identity and inventory video verification request in all funds disbursement cases. You will receive a separate notification with a link to reserve the time and date of your call with Amazon Support.
In the same call, the Seller Support specialist verifies the identity of the account owner and, separately, the authenticity of the account’s inventory. Our team recommends preparing in advance for the video verification process. Even if you are confident with either identity verification or validation of your product authenticity, the slightest doubts of an Amazon representative will cause funds disbursement to be rejected.
How exactly does Amazon verify the account owner’s identity? You must have documents confirming your identity, such as a passport or driver’s license. After a Seller Support specialist ensures you are the account owner, you will be asked questions about your account. Depending on the type of account suspension and information indicated in the account, the set and number of questions may differ, as well as the duration of the verification process. The main task of the Seller Support specialist at this stage is to ensure that you are the real owner of your account and that you have been actively participating in its development and sales all this time.
How does Amazon verify inventory? For the video verification process, it is important to prepare a set of certain documents that would indicate the proper quality and authenticity of your product and the source of its origin. Such documents are an invoice and authorization letters (if you are not the brand owner). It is also important to have shipping documents that reflect the delivery of goods. In this case, it is important to show your supply chain by providing all the necessary Proof of Deliveries, Bill of Lading, Cargo manifest, etc. The specific set of documents depends on the particular case and delivery method. If you use a forwarder company, then such a company should have a set of necessary documents.
You can learn more about all aspects of the disbursement process, questions that Support will ask you personally on a video call, as well as requirements for all documents from our Solver lawyers team in more detail via our website or by writing to us on our private messages at Facebook.
