Seller Support Manager Has Not Joined The Video Verification on Amazon – What Should You Do
Yes, this is exactly what happened to our client. He received a request for video verification, but there was not enough time to discuss all the relevant issues the first time. We have therefore scheduled a 2nd round of video verification. And this time, the Seller Support Manager did not join the call, never notifying us about this.
No emails, no notifications in the account. The video verification ” hovered in the air” as it neither passed nor failed. Since we had all the details in the email with information about the upcoming video verification, we wrote to the Seller Support Manager email. But there was also no response.
We decided to take things into our own hands and opened a new case on a call to Account Health. This allowed us to describe in detail what had happened and to get a response relatively quickly. As a result, we received the necessary email: seller-reactivation-appeals@amazon.com, so that the specialists could help us with a solution more promptly. We duplicated the situation details and added the data of the Seller Support Manager, who should have been on video verification. All of this was sent with a request to reschedule the additional verification.
A couple of days later, they sent a standard form for video verification.
We can draw one conclusion here: do not expect Amazon to write first and solve the problem themselves. Especially if the fault is not on you but on their employee.
